FAQ 2018-02-16T11:05:12+00:00


How can I check my order status?

There are several ways to check your order status. If you have a Bradelis account, you can login to your account to view your order history.

If you do not have an account with us, please contact our Customer Service department directly via phone at (212) 904-1033 or you can use our US toll-free number at 1-888-927-2335).  If you prefer to email us, you can do so at customercare@bradelisnewyork.com.  We would be more than happy to provide you with details regarding your order and to answer any other questions you may have.

How can I track the shipment of my package?

Once your order has been processed, you will receive an “Order Confirmation” email. When your order has shipped, you will receive a “Shipping Confirmation” email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carrier’s website.

Why did I receive an email and/or phone message requesting additional order verification?

Credit card verification/approval is made prior to processing your order. For added security, we prefer not to ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received.

Can I make any changes to my order or cancel my order after it has been placed?

Our goal is to provide the fastest possible service to you by processing orders in a timely manner. We usually ship in-stock items within 1-3 business days, excluding holidays. After orders are placed, changes to the order cannot be made. We will do our best to honor cancelation orders however we cannot guarantee that an order can be canceled after an order has begun to be processed.

Why do I have held funds in my account?

We only charge you for your order at the time of shipment. If your order is canceled, you will not be charged. However, if your order is canceled or is unsuccessful, you may have authorized funds or pending charges being held in your account by your credit card or bank. These will automatically be released within 2-3 business days or at their discretion.

Why was my order canceled?

All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as an added protection for all our customers, we prefer not to ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be canceled and you will be notified via email. Please make sure the billing information you have provided exactly matches the information on record with your credit card issuing bank.


What are my shipment options?

All deliveries to United States will be shipped via UPS. All deliveries to Canada and Japan will be shipped via USPS Priority Mail International and USPS Priority Mail Express International. All other international deliveries will be via USPS Priority Mail Express International.  For more detailed shipping information, click here.

*Please be aware that international shipments going out of the US are subject to personal import custom duties.  In such case, the customer would be responsible for all duty charges that are collected upon delivery of merchandise.  Please contact your local customs office for more information regarding your country’s custom policies.

When can I expect my order?

Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays, and after 12 pm noon EST will be processed the following business day. We usually ship in-stock items within 1-3 business days, excluding holidays.


Can I ship my order to an International address?

Yes you can. Please refer to our Shipping and Returns page here.


How can I process the return?

Please refer to our Shipping and Returns page for more information regarding our company policy standards.

In order to start the return process, we ask that you please do the following:

1.  Have an account? Please login or register from this page: http://bradelisnewyork.com/my-account/ and go to your “Orders”

Not a member? Fill out the return form here: https://bradelisnewyork.com/request-return/

Alternatively, you may call or email us to manually process a return request for you. Contact our Customer Service department directly by phone at 212-904-1033 or 1-888-927-2335 (Toll Free). You can reach us via email at customercare@bradelisnewyork.com.

2. Under ‘MY ACCOUNT’  click the  ‘Orders’ button

3. Then click the ‘Request New Return’ under ‘Actions’.  Please indicate which item(s) and the reason for the return.   Then submit your request.

4. We will notify you via email when we receive your request.  After approval, we will send you a Return (RMA) form.

5. Print and enclose the Return (RMA) form  with the merchandise you are returning in a well-sealed box and ship to:

Bradelis New York
115 West 30th Street, Suite 301
New York, NY 10001

Can I return an item that I had bought online at your retail store?

Yes, first contact our Customer Service department either at (212) 904-1033 or you can us our toll-free number at 1-888-9BRADELIS (1-888-927-2335).  If you prefer to email us, you can reach us at customercare@bradelisnewyork.com.   Then, bring the Return (RMA form) with the item(s) you want to return to any one of our retail stores.

Why was my return request rejected?

All items returned to Bradelis New York must be in re-saleable condition, with original product packaging and tags attached. They must be UNWASHED and UNWORN. Items returned to us that don’t meet these standards will be returned to the customer. Bradelis New York reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.

How can I track the status of my return?

To track your return status, click here, and enter your order confirmation number. Please note that depending on your drop-off location, it may take up to 10-14 business days for your return tracking information to be updated.

How long will it take to process my return?

Once we have received your return package, your return will be processed within 1-2 business days.

How long do I have to return my items for a full refund?

We will process all return requests received within 30 days of delivery.   Item(s) should be returned in ORIGINAL condition with tags still attached. Please refer to our Returns page for more details.

How can I exchange an item?

If you are interested in a different size, color, or item we ask that you return the item(s) you do not want.  And then place a brand new order with us.   For your convenience, we allow online returns at any one of our retail stores.

What types of payment do you accept?

We accept MasterCard, VISA, Discover, and American Express.

Sorry, we do not accept personal checks, PayPal, or Alipay.

Can I place an order over the phone?

No. For security purposes, we do not allow phone orders.


What is your price adjustment policy?

If you find that a full priced item you have purchased has been reduced in price, we will honor your price adjustment request within 7 days of the date of purchase. We do not offer price adjustments on items that were discounted due to a limited time promotion or for items purchased through one of our fitting events. Items purchased with a third party promo code are not eligible for a price adjustment. Adjustments can only be issued for the difference between the amount that was paid and the sale price.


Can I combine promotions?

Some promotional offers cannot be combined with other discounts. All promotions will state their terms and conditions. For additional information, please contact our customer service department at orders@bradelisnewyork.com.

Do you offer price adjustments for promotions?

Promotional offers cannot be combined with any other discounts or applied to past orders. We do not offer any substitutions, exchanges or price adjustments for online promotions.

What size should I order?

If you are not sure which size to choose, please use our fit guide to help you determine which size will be the best fit for you. Our Bra Size calculator can be found on that page.

Can you give me a size recommendation?

Yes, we would be glad to assist you before your purchase. Please contact our Customer Service department directly via phone at (212) 904-1033 or you can use our US toll-free number at 1-888-927-2335.  If you prefer to email us, you can do so at customercare@bradelisnewyork.com or fill out our contact form. We are available 10:00 AM – 5:30 PM EST Monday – Friday, excluding holidays.

Can I get items altered on my order before you ship them?

No. At this time, we do not alter items for purchases made online.

If I go to one of your stores, am I able to alter an item purchased online?

Yes, you can get items altered at any one of our store locations. There will be a fee charged to alter items. For more details, please contact customer service.