What are my shipment options?
All deliveries to United States will be shipped via UPS. All deliveries to Canada and Japan will be shipped via USPS Priority Mail International and USPS Priority Mail Express International. All other international deliveries will be via USPS Priority Mail Express International. For more detailed shipping information, click here.
Can I combine shipping?
No. We do not offer combined shipping for any orders, even if placed within the same day.
Can I ship my order to an International address?
Yes you can. Please refer to our Shipping and Returns page here.
*Please be aware that international shipments going out of the US are subject to personal import custom duties. In such case, the customer would be responsible for all duty charges that are collected upon delivery of merchandise. Please contact your local customs office for more information regarding your country’s custom policies.
How can I request a return?
Please refer to our Shipping and Returns page for more information regarding our company policy standards.
In order to start the return process, we ask that you please do the following:
1. Have an account? Please login or register from this page: https://bradelisnewyork.com/my-account/ and go to your ‘ORDERS’
Not a member? Fill out the return form here: https://bradelisnewyork.com/request-return/
Alternatively, you may call or email us to manually process a return request for you. Contact our Customer Service department directly by phone at 1-646-237-7839. You can reach us via email at firstname.lastname@example.org.
2. Under ‘MY ACCOUNT’ click the ‘ORDERS’ button
3. Then click the ‘REQUEST NEW RETURN’ under ‘ACTIONS’. Please indicate which item(s) and the reason for the return. Then submit your request.
4. We will notify you via email when we receive your request. After approval, we will send you an Return (RMA) number via email
5. Print and enclose the Return (RMA) number with the original invoice (if you do not have it, a piece of paper will do) with the merchandise you are returning in a well-sealed box and ship to:
Bradelis New York
ATTN: RETURNS DEPARTMENT
369 Lexington Avenue, Unit 324
New York, NY 10017
*Please note: Return shipping costs are the responsibility of the customer. All merchandise sent within the US and US territories should be shipped via UPS, FedEx, or another shipping method covered by insurance. All international returns (anywhere outside the US, including Canada) should be shipped via International Postal Service with insurance. All returned merchandise should be shipped with insurance of the total merchandise cost. Any losses or damages of returned merchandise during shipping is solely the responsibility of the shipping company.
The shipping charges for returns are non-refundable. However, shipping and handling charges will be fully covered by Bradelis New York for defective merchandise or incorrectly sent items.
Can I return an item that I had bought online at your retail store?
Yes, first contact our Customer Service department at 1-646-237-7839 to let us know. If you prefer to email us, you can reach us at email@example.com. Then, bring the Return (RMA number on original invoice or piece of paper) with the item(s) you want to return to any one of our retail stores.
Why was my return request rejected?
All items returned to Bradelis New York must be in re-saleable condition, with original product packaging and tags attached. They must be UNWASHED and UNWORN. Items returned to us that don’t meet these standards will be returned to the customer. Bradelis New York reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.
How can I track the status of my return?
If you have an account with us, please log in and go to ‘MY ACCOUNT’ then ‘ORDERS’ On the right hand side, you will see ‘ACTIONS’. Click ‘REVIEW RETURN STATUS’. The status will be on the bottom right hand side. You will also receive confirmation emails once your return is processing and completed.
How long will it take to process my return?
Once we have received your return package it will be carefully reviewed. We will not consider your return until you’ve requested a return and we’ve received the item(s) back. Once the review is complete and your return is accepted, your full/partial refund will be processed within 3-5 business days. The refund will return to the original form of payment. If the original form of payment is no longer available, please contact us to let us know.
How long do I have to return my items for a full refund?
We will process all return requests received within 30 days of delivery. Item(s) should be returned in ORIGINAL condition with tags still attached. Please refer to our Shipping & Returns page for more details.
How can I exchange an item?
If you are interested in a different size, color, or item we ask that you return the item(s) you do not want. You will need to place a brand new order with us. For your convenience, we allow online returns at any one of our retail stores.