Will my points expire?
Yes. Points will expire after one year. If they are not redeemed before then, they will be forfeit.
Points were deducted from my account. Why?
When you return an item, please note that points will be deducted for the dollar equivalent your purchase was. (Ex. Returning $100 = -100 points)
My points don’t exactly equal the purchases I’ve made. How come?
Our points system rounds to the nearest integer. (Ex. $100.51 = 101 points). Also, points are calculated for the subtotal and excludes all tax and shipping fees.
I think my points are incorrect. Can you adjust them?
We will gladly take a look at your account to see if there is any issue. Please contact us with details regarding your inquiry. We will investigate your situation but please note there is no guarantee to adjusting points at any given time.
I made an in-store purchase. Can I have points added to my account?
Unfortunately, no. At this time, reward points are an online only exclusive (special event reward points may be offered from time to time).