Shipping & Returns - Bradelis New York
Shipping & Returns2019-10-10T13:59:40-05:00

SHIPPING & RETURNS


SHIPPING

Shipping Method

    US Domestic Delivery
    • Standard Delivery within the United States (UPS Ground)
             *We do not ship to P.O. Boxes - please be sure to provide the actual street address for delivery.
    International Delivery

          Canada
          For better service, we use the United States Postal Service for safer, faster delivery.
          Orders arrive within 7-14 business days for in-stock items.
    • Priority Mail International (PMI - US Postal Service)
    • Priority Mail Express International (MEI - US Postal Service)
          Japan
    • Priority Mail International (PMI - US Postal Service)
    • Priority Mail Express International (MEI - US Postal Service)
          Other Countries
          Orders arrive within 4-6 business days for in-stock items.
    • Priority Mail Express International (MEI - US Postal Service)

             *We do not ship to P.O. Boxes - please be sure to provide the actual street address for delivery.

             *Please be aware that international shipments going out of the US are subject to personal import custom duties. In such case,
             the customer would be responsible for all duty charges that are collected upon delivery of merchandise. For more information
            regarding your country's custom policies, please contact your local customs office.


             *For Priority Mail International Service, Bradelis New York will not hold responsibility for any damages or losses of merchandise.
             *Express Mail shipments do include a tracking number, so you will be able to track your package online.

*Please Note: Your package may arrive in multiple shipments. 

Shipping and handling charges are determined by the weight and destination of your order. Shipping Charges are not subject to any special offers or promotions, unless otherwise specified. Should they occur, Partial Shipments costs will be recalculated for all in-stock items. The shipping cost for the backordered items will be additionally charged, depending upon the amount shipped.

RETURNS

Returns

Bradelis New York is committed to providing you with merchandise that meets the highest standards of quality. If for any reason you are not completely satisfied with the items you ordered, we will be more than happy to assist you. We gladly accept returns within 30 days of delivery.

When you receive your items:
  • Remove jewelry before trying on lingerie. Our lingerie is made from very delicate fabrics which can snag and tear easily.
  • Prevent perfume, smoke, and/or deodorant from damaging garments. Damaged items may not be returned.

  • Please kindly comply with the following criteria when returning items:
  • All items returned to Bradelis New York must be in re-saleable condition, with original product packaging and tags attached. They must be *UNWASHED and *UNWORN. Items returned to us that don't meet these standards will be returned to the customer. Bradelis New York reserves the exclusive right of final judgment to determine whether an item meets aforementioned standards.
  • If you feel as though you have received a faulty/defective item please contact us as soon as possible. You may be asked to return the item so that we can investigate the defect.
  • Bradelis New York does not consider items eligible for return that are damaged as a result of normal wear and tear. Normal wear and tear includes but is not limited to: fading, bleeding or transfer of colors from washing and sweating.
  • We cannot accept returns for items purchased with a third party promo code or on a third party website. These items are final sale items.
  • *All NuBra products, panties, thongs, girdles, hosiery, lingerie detergent, pouches and sale items are FINAL SALE
  • How to return merchandise

    Please submit your request for a Return by logging into your Bradelis NY account and going to the Orders tab. Underneath Actions, click “Request Return”. Once your request is approved, you will receive a Return (RMA) number via email. We ask that you be sure to include this RMA number with the item(s) you are sending back to us. Please refer to our FAQ page for more specific details regarding the steps to take to return merchandise.

    1. Log in to your Bradelis NY account. (If you do not have an account, kindly contact us so that we can create the return request for you).

    2. Go to MY ACCOUNT > ORDERS > ACTIONS > REQUEST RETURN.

    3. Choose the item(s) you wish to return and click “Request Return”. Fill out the form on the next page then submit your request.

    4. We will notify you via email when we receive your request. After approval, you will receive another email with an RMA number.

    5. Write your RMA number on your original invoice (or piece of paper) and include it with the merchandise you will be returning. Pack the item(s) securely in a well-sealed box and ship to:

    BRADELIS NEW YORK
    ATTN: ONLINE RETURNS DEPARTMENT
    115 West 30th Street, Suite #301
    New York, NY 10001

    *Please note: Return shipping costs are the responsibility of the customer. All merchandise sent within the US and US territories should be shipped via UPS, FedEx, or another shipping method covered by insurance. All international returns (anywhere outside the US, including Canada) should be shipped via International Postal Service with insurance. All returned merchandise should be shipped with insurance of the total merchandise cost. Any losses or damages of returned merchandise during shipping is solely the responsibility of the shipping company.

    The shipping charges for returns are non-refundable. However, shipping and handling charges will be fully covered by Bradelis New York for defective merchandise or incorrectly sent items.

    Exchanges

    Unfortunately, we do not offer exchanges. If you are interested in a different size, color, or item we ask that you place a brand new order with us. As an added convenience, we allow online returns at any of our retail stores.

    Refunds

    A refund will be made upon the receival of the merchandise, wherein a credit will be issued to the same credit card from which it was originally purchased. Please allow up to two billing cycles for a refund to appear on your credit card statement. If you need more specific details regarding the length of time for a refund to be issued, please contact your credit card issuer or bank for more details.

    SHIPPING & RETURNS


    SHIPPING

    Shipping Method

    ● US Domestic Delivery

      • Standard Delivery within the United States (UPS Ground)

    *We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery.

    ● International Delivery

            Canada

    For better service, we use the United States Postal Service for safer, faster delivery.  Orders arrive within 7-14 business days for in-stock items.

      • Priority Mail International (PMI – US Postal Service)
      • Priority Mail Express International (MEI – US Postal Service)

            Japan

      • Priority Mail International (PMI – US Postal Service)
      • Priority Mail Express International (MEI – US Postal Service)

            Other Countries

    Orders arrive within 4-6 business days for in-stock items.

      • Priority Mail Express International (MEI – US Postal Service)

    * We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery.

    *Please be aware that international shipments going out of the US are subject to personal import custom duties. In such case, the customer would be responsible for all duty charges that are collected upon delivery of merchandise. For more information regarding your country’s custom policies, please contact your local customs office.

    *For Priority Mail International Service, Bradelis New York will not hold responsibility for any damages or losses of merchandise. *Express Mail shipments do include a tracking number, so you will be able to track your package online. 

    *Please Note: Your package may arrive in multiple shipments. 

    Shipping and handling charges are determined by the weight and destination of your order. Shipping Charges are not subject to any special offers or promotions, unless otherwise specified. Should they occur, Partial Shipments costs will be recalculated for all in-stock items. The shipping cost for the backordered items will be additionally charged, depending upon the amount shipped.

    RETURNS

    RETURNS

    Returns

    Bradelis New York is committed to providing you with merchandise that meets the highest standards of quality. If for any reason you are not completely satisfied with the items you ordered, we will be more than happy to assist you. We gladly accept returns within 30 days of delivery.

    When you receive your items:

    • Remove jewelry before trying on lingerie. Our lingerie is made from very delicate fabrics which can snag and tear easily.
    • Prevent perfume, smoke, and/or deodorant from damaging garments. Damaged items may not be returned.

    Please kindly comply with the following criteria when returning items:

      • All items returned to Bradelis New York must be in re-saleable condition, with original product packaging and tags attached. They must be *UNWASHED and *UNWORN. Items returned to us that don’t meet these standards will be returned to the customer. Bradelis New York reserves the exclusive right of final judgment to determine whether an item meets aforementioned standards.
      • If you feel as though you have received a faulty/defective itemm please contact us as soon as possible. You may be asked to return the item so that we can investigate the defect.
      • Bradelis New York does not consider items eligible for return that are damaged as a result of normal wear and tear. Normal wear and tear includes but is not limited to: fading, bleeding or transfer of colors from washing and sweating.
      • We cannot accept returns for items purchased with a third party promo code or on a third party website. These items are final sale items.
      • All NuBra products, panties, thongs, girdles, hosiery, lingerie detergent, pouches and sale items are FINAL SALE

    Exchanges

    Unfortunately, we do not offer exchanges. If you are interested in a different size, color, or item we ask that you place a brand new order with us. As an added convenience, we allow online returns at any of our retail stores.

    How to return merchandise

    Please submit your request for a Return by logging into your Bradelis NY account and going to the Orders tab. Underneath Actions, click “Request Return”. Once your request is approved, you will receive a Return (RMA) number via email.. We ask that you be sure to include this RMA number with the item(s) you are sending back to us. Please refer to our FAQ page for more specific details regarding the steps to take to return merchandise.

    1. Log in to your Bradelis NY account. (If you do not have an account, kindly contact us so that we can create the return request for you).

    2. Go to MY ACCOUNT > ORDERS > ACTIONS > REQUEST RETURN.

    3. Choose the item(s) you wish to return and click “Request Return”. Fill out the form on the next page then submit your request.

    4. We will notify you via email when we receive your request. After approval, you will receive another email with an RMA number.

    5. Write your RMA number on your original invoice (or piece of paper) and include it with the merchandise you will be returning. Pack the item(s) securely in a well-sealed box and ship to:

    BRADELIS NEW YORK
    ATTN: ONLINE RETURNS DEPARTMENT
    115 West 30th Street, Suite #301
    New York, NY 10001

    *Please note: Return shipping costs are the responsibility of the customer. All merchandise sent within the US and US territories should be shipped via UPS, FedEx, or another shipping method covered by insurance. All international returns (anywhere outside the US, including Canada) should be shipped via International Postal Service with insurance. All returned merchandise should be shipped with insurance of the total merchandise cost. Any losses or damages of returned merchandise during shipping is solely the responsibility of the shipping company.

    The shipping charges for returns are non-refundable. However, shipping and handling charges will be fully covered by Bradelis New York for defective merchandise or incorrectly sent items.

    Refunds

    A refund will be made upon the receival of the merchandise, wherein a credit will be issued to the same credit card from which it was originally purchased. Please allow up to two billing cycles for a refund to appear on your credit card statement. If you need more specific details regarding the length of time for a refund to be issued, please contact your credit card issuer or bank for more details.