SHIPPING
Why can’t I see certain products?
Due to recent changes in U.S. import regulations concerning products manufactured in certain countries, some items are currently unavailable for purchase or shipping.
We are closely monitoring the situation and will make these products available again as soon as possible.
Thank you for your understanding and continued support.
What are my shipment options?
All deliveries will be shipped via UPS Worldwide Express Saver®. All shipments will be shipped in the form of a bubble mailer envelope.
Can I combine shipping?
No. We do not offer combined shipping for any separate orders, even if placed within the same day.
INTERNATIONAL SHIPMENT
Can I ship my order to an International address?
Yes you can. Please refer to our Shipping and Returns page.
*Please be aware that international shipments are subject to personal import custom duties. In such case, the customer would be responsible for all duty charges that are collected upon delivery of merchandise. Please contact your local customs office for more information regarding your country’s custom policies. Foreign transaction fees may occur, please check with your credit card company or bank for more details.
RETURNS
How can I request a return?
Please refer to our Shipping and Returns page for more information regarding our company policy standards.
In order to start the return process, we ask that you please contact our customer service via email at contact.us@bradelisny.com Or message us via live chat, we will get back to you as soon as we are available. Please provide your order number, information on your requested return items and reasons for us to process your request. Our customer support will guide you throughout the process.
Sale items are non-refundable and not eligible for returns and exchanges.
*Please note: Return shipping costs are the responsibility of the customer. All merchandise sent within the US and US territories should be shipped via UPS, FedEx, or another shipping method covered by insurance. All international returns (anywhere outside the US, including Canada) should be shipped via International Postal/Courier Service with insurance. All returned merchandise should be shipped with insurance of the total merchandise cost. Any losses or damages of returned merchandise during shipping is solely the responsibility of the shipping company.
The shipping charges for returns are non-refundable. However, shipping and handling charges will be fully covered by Bradelis for defective merchandise or incorrectly sent items.
Can I return an item that I had bought online at your retail store?
Yes, first contact our Customer Service live chat to let us know. Please kindly note that items purchased online are not eligible for any exchange at stores. If you prefer to email us, you can reach us at contact.us@bradelisny.com.
Why was my return request rejected?
All items returned to Bradelis must be in re-saleable condition, with original product packaging and tags attached. They must be UNWASHED and UNWORN. Items returned to us that don’t meet these standards will be returned to the customer. Bradelis reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.
How can I track the status of my return?
Please contact us via email or chat to check the status of your return.
Since we do not offer an automatic return request feature, returns must be requested via email
or chat. Once your request is processed, we will provide a Return Authorization (RA) number
along with return instructions.
To help us track your return and assist you more efficiently, we encourage you to share the
tracking number with us after shipping your return.
How long will it take to process my return?
Once we have received your return package it will be carefully reviewed. We will not consider your return until you’ve requested a return and we’ve received the item(s) back. Once the review is complete and your return is accepted, your full/partial refund will be processed within 3-5 business days. The refund will return to the original form of payment. If the original form of payment is no longer available, please contact us to let us know.
How long do I have to return my items for a full refund?
For hygienic reasons, we will process all return requests received within 14 days from the day of shipment receipt. Item(s) should be returned in ORIGINAL condition with tags still attached. Please refer to our Shipping & Returns page for more details.
How can I exchange an item?
We do not offer exchanges.
If you would like a different size, color, or item, please return the item(s) you do not wish to
keep. You will need to place a new order for your desired item(s).
What should I do if the tracking says my order was delivered, but I didn’t receive
it?
We’re sorry to hear that you haven’t received your order. If the tracking status shows
"delivered" but you haven’t received the package, please follow these steps:
Check with others in your household or building to see if someone else received it on
your behalf.
Verify the delivery address to ensure it matches the one on your order.
Look around your property for any packages left in unexpected places (e.g., porch, side
door, or behind objects).
Ask your building’s mailroom staff to see if they may have misplaced your package and
kindly request a re-check.
If you still cannot locate your package, please contact the carrier directly to file a claim
or inquire further. Additionally, feel free to reach out to us, and we will assist you in
investigating the matter.