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【Important Notice】
 Please note that, due to tariff changes, prices will be adjusted starting April 1, 2026.

【U.S. Region Important Notice】
 Due to import regulations and tariff changes, items and prices may vary at checkout. Customs delays may occur. Refunds are not available for delays unless items are lost.

Check your Bradelis Size before ordering: Japan size is listed first, followed by the US size.


Final Sale items are not eligible for refund or exchange.

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Refund policy

Returns

Before You Request a Return:

Bradelis New York is committed to providing you with merchandise that meets the highest standards of quality. If for any reason you are not completely satisfied with the items you ordered, we will be more than happy to assist you and gladly accept returns within 14 days from the day you receive your shipment.

NOTE:
・Sale items are non-refundable and are not eligible for returns or exchanges.
・Shipping fees are also non-refundable.
・Frequent returns may affect eligibility for future free shipping or promotions.

Returns and exchanges are not available for in-store purchases. For more information, please contact the store where you made your purchase.Please take note of the following before requesting a return.

When You Receive Your Items:

  • Remove jewelry before trying on lingerie. Our lingerie is made from very delicate fabrics that can snag and tear easily.
  • Avoid spraying perfume or body scent onto the garments, as strong odors may remain and the items may be rejected for return.
  • Prevent perfume, smoke, and/or deodorant from damaging garments. Damaged items may not be returned.
  • If you believe you have received a faulty or defective item, please contact us as soon as possible. You may be asked to return the item so that we can investigate the defect.

Return Conditions:

Please comply with the following criteria when returning items:

  • All items returned to Bradelis New York must be in resalable condition, with the original product packaging and tags attached. They must be UNWASHED and UNWORN.
  • Items that do not meet these requirements will not be accepted and will be returned to the customer.
  • Bradelis New York reserves the exclusive right to make the final determination as to whether an item meets the above standards.
  • Products damaged as a result of normal wear and tear are not eligible for return. Normal wear and tear includes, but is not limited to, fading, bleeding, or the transfer of colors caused by washing or perspiration.
  • We cannot accept returns for items purchased using a third-party promotional code or through a third-party website. These items are considered final-sale items.

For the health and safety of all our customers, certain items cannot be returned. The following items are final sale and are not eligible for returns, refunds, or exchanges:

  • Panties, thongs, and girdles
  • Pouches and laundry bags
  • Discounted items with prices marked in red

We also reserve the right to refuse returns of any items that have been worn, soiled, laundered, or altered in any way. If you have any questions or need assistance, please contact our customer service team.

How to Return Merchandise

Please contact us by email or live chat to request a return. When making your request, please provide:

  • Your order number
  • Information about the item you wish to return
  • The reason for the return

Our customer support team will guide you through the return process. Customers are responsible for return shipping costs.
Once your return request has been approved, you will receive an RA number and return instructions.

Returns Within the United States and Canada

Please use the following carrier websites to estimate the return shipping cost to ZIP code 07073, East Rutherford, New Jersey:

  • UPS
  • FedEx
  • USPS

Returns From Outside the United States and Canada

The return address is located in Osaka, Japan. Further details will be provided after your return request has been authorized.
Please refer to our FAQ page for more specific information regarding the return process.

Please note:Return shipping costs are the responsibility of the customer.

All merchandise returned from within the United States and U.S. territories should be shipped via USPS, UPS, FedEx, DHL, or another shipping method that provides tracking and insurance.

All international returns—anywhere outside the United States, including Canada—should be shipped via an international postal service with insurance or another trackable method.

Any loss of or damage to returned merchandise during shipping is solely the responsibility of the shipping company and/or the customer.

Return shipping charges are non-refundable. However, Bradelis New York will fully cover shipping and handling charges for defective merchandise or incorrectly shipped items.

Exchanges

Unfortunately, due to international shipping terms, we do not offer exchanges. If you would like a different size, color, or item, please place a new order.

Refunds

A refund will be issued after we have received and inspected the returned merchandise and confirmed that there are no issues. The refund will be credited to the same credit card used for the original payment.
Please allow up to two billing cycles for the refund to appear on your credit card statement. For more specific information about how long it will take for the refund to be processed, please contact your credit card issuer or bank.